VELOCITY SERVERS Privacy Policy

VELOCITYSERVERS LTD - Client Management Invoicing and Support Software

Last updated: 15 January 2026

This Privacy Policy explains how VELOCITYSERVERS LTD (Company No. 15965072) (“VelocityServers”, “we”, “us”) collects, uses, shares, and protects personal data when you use our Services.

1. Who We Are

Controller: VELOCITYSERVERS LTD (Company No. 15965072)

Contact: support@velocityservers.co

2. Personal Data We Collect

Depending on your interaction with us, we may collect:

Account Data: name, company name, email, phone, billing address, account identifiers
Billing Data: invoices, payment status, transaction references (we do not intentionally store full card details if processed by third-party payment providers)
Support Data: tickets, messages, attachments, call logs (if applicable)
Technical Data: IP address, device/browser information, login timestamps, security logs, cookies/analytics (where enabled)
Service Data: service configuration metadata needed to provide hosting/billing/support (not your website content unless required for support)

3. How We Use Your Data

We use personal data to:

Provide and operate the Services (account creation, authentication, provisioning)
Manage billing, invoicing, payments, and renewals
Provide customer support and respond to requests
Maintain security, prevent fraud/abuse, and ensure system integrity
Comply with legal obligations and enforce our Terms

4. Legal Bases for Processing

We process personal data on one or more of the following bases:

Contract: to perform our contract with you (deliver Services)
Legitimate Interests: security, fraud prevention, service improvement, customer support
Legal Obligation: compliance with applicable laws (e.g., accounting/tax recordkeeping)
Consent: where required for certain cookies/marketing (if used)

5. Sharing and Disclosure

We may share personal data with:

Service Providers/Processors: hosting infrastructure providers, email delivery, support tooling, monitoring/security vendors, and payment processors (as applicable), under contractual confidentiality obligations
Legal/Regulatory: where required by law, court order, or to protect rights, safety, and security
Business Transfers: in case of merger, acquisition, or asset sale, subject to appropriate safeguards

We do not sell personal data.

6. International Transfers

If data is processed outside your country, we take reasonable steps to ensure appropriate safeguards are in place (e.g., contractual protections and security controls).

7. Data Retention

We keep personal data only as long as necessary for the purposes above, including:

Active account management and service delivery
Billing/tax and legal record retention requirements
Security logs retained for a limited period for fraud prevention and auditing

When no longer required, data is deleted or anonymised.

8. Security

We implement administrative, technical, and organisational measures to protect personal data, including access controls, encryption in transit where feasible, and monitoring for suspicious activity. No system is 100% secure; you are responsible for maintaining secure credentials and safeguarding your account access.

9. Your Rights

Subject to applicable law, you may have rights to:

Access your personal data
Correct inaccurate data
Request deletion or restriction
Object to certain processing
Data portability (where applicable)
Withdraw consent where processing is based on consent

To exercise rights, contact support@velocityservers.co. We may need to verify your identity before fulfilling requests.

10. Cookies and Analytics

We may use cookies or similar technologies for login sessions, preferences, and security. If optional analytics/marketing cookies are used, you will be provided choices where required by law. You can also control cookies via browser settings; disabling some cookies may affect functionality.

11. Third-Party Links

Our Services may contain links to third-party websites or integrations. We are not responsible for their privacy practices.

12. Children’s Privacy

Our Services are not intended for children, and we do not knowingly collect children’s personal data.

13. Changes to This Policy

We may update this policy from time to time. Material changes will be posted in the client portal or otherwise communicated where appropriate.

14. Contact

VELOCITYSERVERS LTD (Company No. 15965072)

Email: support@velocityservers.co